Go Samet private pilot

Privacy notice

Last updated: 10 September 2026

Information we use

When you request a service, we use the contact, location, booking, order and chat information you provide. Partner users may also connect their LINE identity so Go Samet can protect their business hub and send operational alerts.

Why we use it

We use this information to send your request to the correct independent business, coordinate fulfilment, provide status updates, prevent abuse, handle support issues and operate the pilot.

Who receives it

The business handling your request receives the details it needs to fulfil it. When you choose Thai or Chinese, public interface and business content may be sent to Google Cloud Translation automatically. Customer names, contact details, locations and messages are excluded from automatic translation. A message is sent only when you press Translate for that message. Message translations are cached for no more than 24 hours.

Storage and security

Access to partner and owner screens is restricted. Client network identifiers used for abuse prevention are stored only as one-way hashes and expire automatically. Operational records are kept only while needed for the pilot, support, accounting or legal obligations, then deleted or anonymised.

Your choices

You may ask Go Samet to correct or delete your pilot information, subject to records we must retain. Use the in-order “Flag an issue” option or contact the Go Samet pilot administrator.

Do not include passport numbers, card details or other unnecessary sensitive information in chat.